Located below are answers to many frequently asked questions. Take a minute to review them, you may find the solution to your question listed below? Clicking on the question will move you to its answer?

However, if you cannot find an answer to your question below or you would like to make a comment simply fill out the form on our Contact Us page, we will respond to you as soon as humanly possible.

I added my Model to Add/Edit Model how do I add a picture?
All models were added to our database using JASC Paint Shop Pro. You can use any imaging software, which you are familiar with. First obtain your picture from a scanned image or digital camera. Open it in your imaging software and size it to 290x185 pixels.

If using Jasc software, open your image in Jasc Paint Shop Pro select Image•Resize set the Width to 290 pixels and Height to 185 pixels. Select Save using a name of your choosing saving the image as a jpg in high color.

Once we save the image in Jasc Software select Edit•Copy this will copy the image to the Windows Clipboard. Browse to our software click in the picture area of the model that we want to add the picture to. Assure that we are in edit mode of our form click in the picture area of Add/Edit Model right click select Paste. You now have a picture for your model.

I want to edit my model do I need to open Add/Edit Models move through all the models or can I use the search engine?
Yes, you can use our search engine to locate a model for editing. Simply select how you would like to locate our model by choosing a Find Method * By Mint, Make or Year*. This will open our simple search engine and with a few clicks of the mouse you can open a model for editing.

If the model is currently in My Collection you can also edit it directly from there. Simply select View Me on the Navigation Bar, which in turn opens our Model Viewer now double click on the Model Number on the Model Viewer and presto the model is now opened for editing.

I received my monthly news letter I executed the monthly update file why can't I locate the models in my database?
The monthly update does not automatically place the models into our database. Why? Simply because the user could have possibly entered the model into our database prior to the update, which in turn would cause us to either create a double entry or worse yet overwrite a custom picture. We supply the information for models within our database and leave it up to the user to update the database with the supplied information. If the user feels no need to update a particular model within our database then they don't have to. All model information is optional and entirely up to the client to decide if they need to update the information we supply.

So upon executing our January 2003 monthly update file for example we would specify that we will unzip the file into the following directory C:\JSSUpdates\2003\JAN_2003. You should notice we created a subdirectory for the year? This is for the collectors convenience each month will then be placed into the corresponding year so if you would like to review the update you can go back to a particular month and review it.
The unzipped files consist of a ModelsUpdate.txt file. This file contains the current model information and needs to be opened to view the updates/changes to the models within our database. To open the file simply double-click on it and it should open in Notepad? You can now simply do copy and paste between the information supplied in the text file and our database.

We include pictures of New Models if they are available? All pictures are saved as a jpg and sized to fit our database. Also, we saved the picture using the corresponding model number so adding our picture is as

Our goal is to keep our database current and this is the best way to do it without damaging existing data. (detailed instructions)

I want to install the program on more than one computer can I?
Yes, we have no problem with installing our software on more than one of your personnel computers. As a tip if you copy the following files to the target system you will keep our program in sync on both systems. JSSModels.mdb, JSSPurchSold.mdb and DieCastCartbls.mdb

Warning:
All three files MUST BE COPIED or possible error messages will be generated along with corrupting our database on the target system.

How do I receive product updates?
Simply visit our download page to obtain the latest version of our product. This download is an update to our product and requires the full version of either of our products to function.

To receive previous copies of our monthly News Letter or Model Updates please contact us with your request including your registration number. We will be more than happy to send you any previous News Letter/updates via e-mail as long as we receive the required information mentioned above.

How do I locate my registration number?
Upon purchasing our software you received a registration number from JSS Software Solutions. If you followed our instructions for placing your registration number into our product your number is stored within our product? Simply open our program select Help•About JSS Die Cast your registration number will be located in the top right hand corner of the screen.

Also, we included the registration number on your invoice which was supplied with our product. Finally if you can't locate your registration number contact us with your name, address etc. and we will supply you with your registration number so long as records indicate that you purchased our product.

Where can I view what your product can/cannot do?
Visit our download page to review Our Product overview this pretty much says it all. If you need more information or you still are unsure about ordering our product please contact us for more information.

When attempting to download a file from your site it is asking me for a name and password, why and how do I enter it?
It has come to our attention that our model file was being distributed across the web. Since this file is one of the reasons why our customers purchase our e-Newsletter it is not fair that non paying customers can freely download our property meant for our registered users.

Therefore, our registered users receive the name and password required to download our monthly update via our e-Newsletter or by requesting it from support. However, your subscription to JSS Software must be current to qualify for the download at this site. If your subscription has expired simply visit our e-Newsletter to purchase another year of updates.

To download our files enter the supplied user name and password by simply placing the information we supply into the proper fields

jssdata
9hg4Gu832

the top being the user name while the bottom would be the supplied password, that's all there is to it.

As for our program update we require our registered users to contact support to obtain a name and password before you may download our upgrade. Assuring you are downloading the correct version of our software for your installed version.

How do you calculate profit/loss in My Collection?
To calculate profit/loss we take the value that you sold your model for, example $100.00. We then subtract the value that you purchased the model for $100 including the freight and taxes paid at the time of purchase for the model, example $75.00 for the car plus $12.00 for shipping and taxes for a total of $87.00 in your model. Therefore your profit/loss on this model is $13.00 profit.

I am using AOL and I cannot receive my e-Newsletter or send e-mail from the JSS site, what can I do to correct that?

To allow our e-mail to be received via AOL one must log on to AOL then select "Settings", "Spam Control". Once in Spam Control the user can access AOL's advanced Spam filter. There are four levels of security. Set your spam control to "medium", but you could set it to "Low" or "Off". Medium should work for most users.

Below that control are three other boxes. There is a word and phrase filter where one can block any email containing specific words (such as "mortgages, loans, Viagra, etc.). Turn it "On". However if there are any words or phrases contained in an email that are listed, that email will also be blocked.

Below that is a box labeled "Sender Filter". This is one of the culprits that have been stopping emails from JSS Software. If JSS Software is on that list remove us or better yet turn it "off".

The last box has to do with email content. It blocks pictures, links, url's etc. Turn it "off".

This should enable AOL users to get most, if not all email. If not, one can further reduce the security.

I am using version 5 of JSS Diecast, how do I install the autoupdate?

1. Assure our application is closed.
2. Download our autoupdate, the link is supplied to subscribers of our e-Newsletter save the file to your hard drive. Not sure how to save our file to disk? Click on our autoupdate link in our e-Newsletter you will be prompted to Run*Save*Cancel our file. Choose Save a window will pop up asking you where you want to save our file to your disk. Select Desktop from the save in drop-down list or choose a specific location so you can reuse our file in the future.
3. Once our download completes move to the location where you saved our file or check your desktop for a file named autoupdate.exe and double-click on it.
4. Upon double-clicking on the autoupdate.exe you will be asked where you want to unzip our file to. If you installed our program in the default location simply select unzip. Otherwise browse your directories and place our update.mdb into the folder where our application resides. (Default location should work for most users.) If you are not sure where our software is installed you must have used our default location otherwise you would understand what we are asking, select the default unzip and you should be fine.
5. You will receive a message stating one file was unzipped. Close all open windows then open our application as you normally would. We will install our ‘New Models for you at this time. You will receive a prompt that we are about to install x amount of 'New Models. Select OK, you're done! It's that simple.

Will my software run on Mircosoft Vista?

You will need JSS Software Version 6 or greater to run on Microsoft Vista.

Microsoft Vista has an entirely 'New directory structure, therefore, the files our software requires to run are not in the location that our software expected them to be in and will crash when you attempt to open it. Our New install script handles this problem allowing our software to function on Vista. You must purchase the upgrade to JSS Software Primo Edition and do a clean install on your Vista system. Once you installed version 6 you may replace your personal files JSSModels.mdb, JSSPurchSold.mdb and DieCastCartbls.mdb, which will bring your data back to its previous state with no lost data.